We respect your privacy. This policy explains what we collect when you browse our listings, submit an order, or contact our team, and what we do with that information.
Information we collect
- Details you provide. Your name, email address, phone number, delivery address, and any notes you include when you submit an order or an enquiry.
- Order information. The listings you select, the quantities, the pricing at the time of your order, and the delivery details recorded with it.
- Newsletter details. Your email address and consent record if you subscribe to updates.
- Technical information. Standard server and request data, such as browser type and the pages you view, used to keep the site secure and working correctly.
We do not ask for or store card numbers or online banking credentials on this website.
How we use your information
- To respond to enquiries and confirm availability, pricing, and delivery.
- To process and fulfil orders, including arranging payment and delivery.
- To send transactional email about an order you placed.
- To send marketing email only where you subscribed and confirmed your address.
- To protect the site against fraud, abuse, and security incidents.
Sharing your information
We share information only where it is needed to run the business: with delivery and transport partners to complete your delivery, with professional advisers, and where we are required to by law. We do not sell your personal information.
Marketing email
Newsletter subscriptions require confirmation from your email address before we send anything. Every marketing email includes an unsubscribe link, and unsubscribing never affects an order already in progress.
Cookies
We use a small number of cookies that are necessary for the site to function. See our Cookie Policy for the detail.
Keeping your information
We keep order and enquiry records for as long as needed to serve you and to meet our legal, tax, and accounting obligations. Newsletter records are kept until you unsubscribe.
Security
Access to customer records is restricted to authorised staff. No method of transmission or storage is completely secure, so we also ask you to protect your own email account and to verify payment instructions with us by phone before sending funds.
Your choices
You can ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing email. Contact us using the details on our contact page and we will respond.
Children
This site is intended for business and adult consumer use. We do not knowingly collect information from children.
Changes to this policy
We may update this policy as our business or our legal obligations change. The date shown on this page reflects the most recent revision.