This policy explains how delivery works, what we need from you, and what to expect on delivery day.
Delivery coverage and quotes
We arrange delivery through specialist container transport. The cost depends on distance, site access, and the equipment required, so the amount shown at checkout may be adjusted once our team reviews your address. We always confirm the final delivery charge with you before payment.
Lead times
Lead times depend on unit availability, your location, and haulier scheduling. We give you an estimated window when we confirm your order and keep you updated if it moves. Estimated windows are not guaranteed delivery dates.
Preparing your site
Before the delivery date, make sure that:
- The placement area is level, firm, and well drained. Soft ground, fresh fill, and saturated surfaces prevent safe placement.
- There is clear, unobstructed access for a large truck and trailer, including room to turn.
- Overhead clearance is free of cables, branches, and signage along the approach and at the placement point.
- Parked vehicles, equipment, and materials have been moved out of the way.
- Someone aged 18 or over is on site to direct final placement.
Tilt-bed delivery generally needs a clear, straight run of roughly twice the container length, plus space for the truck. If you are unsure whether your site works, talk to us before ordering.
On delivery day
The driver places the unit in the agreed position where it is safe to do so. Final placement is at the driver's discretion based on conditions at the time. Drivers cannot place units on ground they judge unsafe, and cannot cross kerbs, verges, or third-party land without permission.
Inspection on arrival
Check the unit before the driver leaves. Record any visible damage, missing hardware, or discrepancy on the delivery paperwork and photograph it. That record is what supports a later claim.
Failed or rescheduled deliveries
If the site is not ready, access is blocked, or nobody is available to receive the unit, delivery may need to be rescheduled and a further charge may apply. Tell us as early as you can if your date needs to move.
Risk
Risk passes to you once the unit has been placed and the delivery accepted.
Questions
Access questions are far easier to solve before delivery day. Contact us through our contact page.