This policy explains what is covered on the units we supply and how to raise a warranty claim.
Wind and watertight
Units sold as wind and watertight are supplied in a condition that keeps weather out in normal use, with doors that open, close, and seal, and with a structurally sound roof, walls, and floor.
New units
New, one-trip units are supplied in as-manufactured condition. Minor transit marks and small scuffs from handling are normal and are not defects.
Used units
Used units are second-hand equipment. Surface rust, dents, previous repairs, mismatched paint, worn flooring, and signs of prior cargo use are expected, and are reflected in the condition grade and the price. What is covered on a used unit is that it matches the grade described, and that it is wind and watertight where the listing says so.
What is not covered
- Normal wear, surface corrosion, and cosmetic deterioration over time.
- Damage caused by placement on uneven, soft, or poorly drained ground.
- Damage from site works, impact, overloading, misuse, or extreme weather after delivery.
- Modification, cutting, welding, or coating carried out by you or a third party, and anything resulting from it.
- Condensation. Internal condensation is a normal characteristic of steel containers and is managed through ventilation, insulation, and how a unit is loaded and sited.
- Units lifted from unsuitable points or moved incorrectly after delivery.
Making a claim
Contact us through our contact page with your order number, the delivery date, a description of the issue, and clear photographs showing both the problem and the unit as sited. We may ask for further images or arrange an inspection.
Remedies
Where a claim is accepted, we will repair the unit, replace it, or issue a refund or partial refund, at our option and proportionate to the issue.
Transfer
Cover applies to the original purchaser at the delivery address recorded on the order. It does not transfer if the unit is resold.
Statutory rights
This policy sits alongside your statutory rights and does not replace them.