Containers are large, heavy goods moved by specialist haulage, so returns work differently from everyday retail. This policy explains your options.
Cancelling before delivery
You can cancel at any time before payment is confirmed, at no cost. After payment is confirmed but before dispatch, contact us immediately. We will cancel where we can, although costs already incurred on your behalf, such as transport booked or modification work started, may be deducted.
Inspect on delivery
Your inspection at delivery is the most important step. Check the unit against the listing and its condition grade, open and close the doors, and look over the roof, floor, and seals. Record any visible damage or discrepancy on the delivery paperwork before the driver leaves, and take photographs.
Damaged, incorrect, or misdescribed units
If a unit arrives damaged in transit, is not the unit you ordered, or does not match the condition described in the listing:
- Note it on the delivery paperwork and photograph it.
- Contact us within 48 hours of delivery with your order number and the photographs.
- We will review the report and confirm the remedy.
Depending on the issue, that may be a repair, a replacement unit, a partial refund reflecting the difference, or collection and a full refund.
What is not returnable
- Units modified, cut, painted, branded, or altered after delivery.
- Custom-fabricated and made-to-order units, except where faulty or misdescribed.
- Units damaged after delivery, including by placement on unsuitable ground, by site works, or by weather once in your care.
- Change of mind after a unit has been delivered and accepted.
Used units and expected condition
Used and cargo-worthy units are sold as working second-hand equipment. Surface rust, dents, patch repairs, mismatched paint, and marks from previous use are normal and are not defects. Condition is described per listing, so ask us for additional photographs before ordering if you need certainty.
Refunds
Approved refunds are returned by bank transfer to the account the payment came from. They are issued once any collection is complete and the unit has been inspected. Delivery and collection charges are refunded where the fault was ours.
Starting a claim
Contact us through our contact page with your order number, the delivery date, and photographs. The sooner an issue is reported, the easier it is to resolve.